Privacy Policy

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Last updated: 3 July, 2026.

PalletBiz respects your privacy. Whether you are buying one of PalletBiz’s products or just browsing the PalletBiz website, we want to make you comfortable with how we collect and use your personal information, and the measures we take to protect it. If you give PalletBiz personal information, we will treat it in accordance with this policy.

Data Controllers

Data controller responsibility is divided depending on how and where your personal data was collected. Please read the applicable section below.

1. Data collected via the PalletBiz website

PalletBiz Franchising Zrt. is the data controller for all personal data collected through the PalletBiz website (palletbiz.com) and its language versions (e.g. palletbiz.com/de/, palletbiz.com/pl/, palletbiz.com/ro/, palletbiz.com/hu/). This includes data submitted via contact forms, newsletter sign-ups, live chat interactions via our tawk.to chat widget, and any other online interactions on the PalletBiz website.

PalletBiz Franchising Zrt.

Hungary, 1139 Budapest, Váci út 99

Email: info@palletbiz.com

2. Data collected by local PalletBiz entities

Each local PalletBiz franchise entity operates as an independent data controller for personal data collected through its own direct sales activities, offline marketing, local email outreach, trade events, and other direct client interactions. This includes contact details gathered by local sales teams, whether stored in a local CRM system or collected via direct correspondence.

PalletBiz Franchising Zrt. is not responsible for the data processing activities of local franchise entities acting in their own capacity. If you were contacted by a local PalletBiz entity and wish to exercise your data rights or make a complaint regarding that contact, please reach out directly to the relevant local entity. Contact details for local entities are available at: palletbiz.com/contact-us/

3. Centrally coordinated email marketing campaigns

Where local franchise entities provide contact lists to PalletBiz Franchising Zrt. for the purpose of running email marketing campaigns, each local entity remains the data controller for the contacts it contributes. PalletBiz Franchising Zrt. acts as a data processor in this context, processing those contacts on behalf of the local entity using Outlook/WarmySender as the email delivery platform. This arrangement is governed by a Data Processing Agreement between PalletBiz Franchising Zrt. and each participating local entity, in compliance with GDPR Article 28.

Consent to Policy & Updates

By using the PalletBiz website, you acknowledge that you have read and understood this privacy policy. PalletBiz reserves the right to update, modify, or change this policy at any time. All updates will be posted on this page with a revised “Last updated” date. Continued use of the website following any changes constitutes your acceptance of the revised policy.

Types and Uses of Personal Information

PalletBiz collects personally identifiable information — including name, title, company, address, email address, and phone numbers — in the following circumstances:

When you submit an enquiry or contact form on our website
When you interact with our live chat widget (tawk.to) on our website, including any name, email address, or other details you voluntarily provide during a chat session
When you correspond with us by email or other means
When your business contact details are publicly available in professional directories, company registers, or similar public sources

Information collected is used for the following purposes:

To respond to your enquiry or request
To fulfil orders and manage our business relationship with you
To send you relevant marketing communications about PalletBiz products, services, and industry insights, where we have a lawful basis to do so (see Marketing Communications section below)
To improve our website and services

PalletBiz does not require personal information to access any part of the website that is open to the public.

Marketing Communications

PalletBiz may contact you by email to share relevant product updates, industry insights, and promotional information. We do this on the following basis:

Opted-in contacts: Where you have actively provided your details and consented to receive marketing communications — for example, by checking the opt-in checkbox on our contact form — we rely on your consent as the legal basis for sending you marketing emails (GDPR Article 6(1)(a)).
Existing clients and business contacts: Where you are an existing client or have previously contacted us, we may rely on legitimate interest (GDPR Article 6(1)(f)) to send you relevant communications, provided this does not override your interests or rights.
Publicly sourced business contacts: Where your business email address is publicly listed in a company register, professional directory, or similar public source, we may contact you in a business-to-business capacity on the basis of legitimate interest. In such cases, our emails will clearly identify PalletBiz as the sender and will include an unsubscribe option.

Marketing emails are sent centrally by PalletBiz Franchising Zrt. on behalf of local franchise entities. Every marketing email will contain a clear and functional unsubscribe link. You may also opt out at any time by emailing info@palletbiz.com.

Authorised third parties

Authorised third parties may need access to some of your personal information in order for us to provide our services. We limit such access to what is strictly necessary. Third parties we work with include:

Logistics and shipping partners — to fulfil and deliver orders.
WarmySender — our email marketing platform. Your name and email address may be stored on WarmySender’s servers for the purpose of sending and managing marketing communications. WarmySender acts as a data processor on our behalf and is bound by a Data Processing Agreement (DPA) in compliance with GDPR. You can review WarmySender privacy policy at https://warmysender.com/privacy.
to — our live chat platform. When you interact with the chat widget on our website, your messages and any contact details you voluntarily provide (such as name and email address) are processed by tawk.to on our behalf. Chat transcripts may be stored on tawk.to’s servers and accessed by our team to respond to your enquiry. tawk.to acts as a data processor and operates in accordance with GDPR. Note: tawk.to uses session and functional cookies to operate the chat widget — please refer to our Cookies section for more information. You can review tawk.to’s own privacy policy at tawk.to/privacy-policy.
IT and platform service providers — who support the operation of our website and internal systems.

PalletBiz does not sell your personal data to third parties. We do not share your information with third parties for their own marketing purposes.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or a jurisdiction with similar data protection laws, you have the following rights regarding your personal data:

Right of access — to obtain a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate or incomplete data
Right to erasure — to request deletion of your personal data, subject to legal obligations
Right to restriction — to request that we limit how we process your data in certain circumstances
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interest, including direct marketing. If you object to marketing, we will stop immediately.
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact info@palletbiz.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

Contact and enquiry data is retained for up to 5 years from last interaction, unless a longer period is required for legal or contractual reasons
Marketing subscriber data is retained for 2 years from the day of consent. Upon unsubscription, your email address is retained on our suppression list to ensure we do not contact you again
You may request deletion of your data at any time by contacting info@palletbiz.com.

Accessing and Updating Your Information

You should notify PalletBiz promptly of any changes to your name, address, company, phone number, or email address so that we can maintain accurate records. To update your information or to request access to the data we hold about you, please contact info@palletbiz.com.

About Cookies

In brief; cookies are small text files, which enhance the user experience on a

web site, by allowing the system to recognize returning visitors etc.

Cookies

Cookies are small text files stored on your device that enhance the user experience by allowing the system to recognise returning visitors and remember preferences.

PalletBiz primarily uses first-party cookies — cookies created and used by PalletBiz directly. We do not share first-party cookie data or related user behaviour with any third party.

In addition, our live chat widget (tawk.to) sets its own functional and session cookies which are necessary for the chat service to operate. These are third-party cookies set by tawk.to and are governed by tawk.to’s own cookie and privacy policy. They are used solely to maintain your chat session and do not track you across other websites.

If you wish to disable cookies, you can do so via your browser settings. The following resources explain how:

https://www.cookiebot.com/en/gdpr-cookies/

https://www.wikihow.com/Disable-Cookies

https://support.google.com/accounts/answer/61416

Security

PalletBiz takes reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Website Contact Form

When submitting a contact form on our website, you may be asked whether you wish to receive marketing communications from PalletBiz. This is indicated by an optional, unchecked checkbox. Submitting the form without checking this box means we will only use your details to respond to your specific enquiry.

Multilingual Versions

This privacy policy is available in English, German, Hungarian, Polish, and Romanian. In the event of any inconsistency between language versions, the English version shall prevail.

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About PalletBiz

PalletBiz is more than a pallet provider or an industrial packaging supplier. We are a global Franchise Partner Network of wood and metal Packaging & Handling solutions.

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Privacy Policy

Data Controllers

1. Data collected via the PalletBiz website

2. Data collected by local PalletBiz entities

3. Centrally coordinated email marketing campaigns

Consent to Policy & Updates

Types and Uses of Personal Information

Marketing Communications

Authorised third parties

Your Rights Under GDPR

Data Retention

Accessing and Updating Your Information

About Cookies

Cookies

Security

Website Contact Form

Multilingual Versions

Navigation

About PalletBiz

Find a Product or Service

Need Help?

Reporting & Data Center

About PalletBiz

PalletBiz Way™

Our People & Culture

Industry Solutions

Services

Our Focus Areas

Reporting & Data Center

About PalletBiz

PalletBiz Way™

Our People & Culture

Privacy Policy

Data Controllers

1. Data collected via the PalletBiz website

2. Data collected by local PalletBiz entities

3. Centrally coordinated email marketing campaigns

Consent to Policy & Updates

Types and Uses of Personal Information

Marketing Communications

Authorised third parties

Your Rights Under GDPR

Data Retention

Accessing and Updating Your Information

About Cookies

Cookies

Security

Website Contact Form

Multilingual Versions

Navigation

About PalletBiz

Find a Product or Service

Need Help?

Choose your language